Last updated: July 2026
These terms apply to all contracts between Leo Touati, Röötberg 13a, 22397 Hamburg, Germany ("provider") and users ("user") of the TranslatePDF AI service, available at translate-pdf.eu. Conflicting or supplementary terms of the user are only binding if the provider agrees in writing. A "consumer" is any natural person entering into the contract for purposes predominantly outside their trade, business or profession (§ 13 German Civil Code). The provider may amend these terms with effect for the future; users will be notified of material changes by email at least six weeks before they take effect and may object.
The provider offers a web-based service for automated, machine translation and layout reconstruction of PDF documents using AI models. Translations are expressly not certified and are not suitable for submission to courts, authorities, notaries, civil registry offices or any other official purpose. The provider owes no specific translation result, no freedom from errors, no stylistic perfection and no fitness for a particular purpose. The user must review the result on their own responsibility before any further use. The provider may engage third parties (including cloud, AI and payment providers inside and outside the EU) to perform the service and may evolve features, prices, models and implementation at any time, provided the core service is preserved.
The presentation of the service on the website does not constitute a binding offer. By selecting a service (single translation, credit pack or subscription) and successfully paying via Stripe the user makes a binding offer; the contract is concluded upon delivery of the service or payment confirmation. The provider may refuse to enter into a contract without stating reasons, in particular in case of suspected abuse, payment failure, chargebacks or breach of these terms.
The price per single translation during the 7-day trial is €0.95 incl. VAT. Credit packs are offered at the prices stated on the Packages page (incl. VAT). Payments are processed exclusively by Stripe. The price is due immediately upon conclusion of the contract; the user may only set off against undisputed or legally established claims. In case of payment default, reversed direct debits or chargebacks, the provider may charge the actual costs (including bank, Stripe and handling fees, but at least €15.00); the user may prove a lower damage. Credits from packs expire 24 months after purchase without replacement. Cash conversion or refund of unused credits is excluded to the extent permitted by law.
The user may alternatively subscribe. The trial lasts 7 days and costs a one-off €0.95 incl. VAT, charged immediately at signup. Unless cancelled during the trial, the subscription automatically converts into a paid monthly membership at €42.00 incl. VAT per month and renews monthly until cancelled. The subscription includes 25 translations per billing period. Unused translations expire at the end of the respective billing period. Cancellation is possible at any time to the end of the current billing period via the customer portal made available after signup (§ 312k German Civil Code).
Detailed rules on payment, renewal, cancellation, refunds and price changes are set out in the Subscription Policy, which forms part of these Terms of Service.
The full withdrawal instructions and the model withdrawal form are available on the Withdrawal page. Consumers generally have the right to withdraw the subscription contract within fourteen days without giving any reason. An unequivocal statement by email to webmaster@translate-pdf.eu is sufficient. Further information on the right of withdrawal for subscriptions can be found in the Subscription Policy.
Early expiry of the right of withdrawal for digital services: For a contract for the supply of digital services, the right of withdrawal also expires once the provider has begun performance, provided the user (i) has expressly consented to the provider beginning performance before the end of the withdrawal period, and (ii) has acknowledged that by giving this consent the right of withdrawal is lost once performance begins (§ 356(5) German Civil Code). The user grants this consent expressly by ticking the corresponding confirmation at checkout and using the first translation during the trial period.
The user may terminate the subscription at any time to the end of the current billing period via the provided cancellation button or the customer portal; no particular form is required. After termination, access remains available until the end of the already paid period. No pro-rata refund is given – including for unused translations – to the extent permitted by law. The provider may terminate the contract for good cause (in particular breach of § 7, payment default or abusive use) without notice, or ordinarily with 14 days' notice to the end of the month. Details on cancellation are set out in the Subscription Policy.
For single translations and credit packs: by placing the order, the user expressly agrees that performance of the contract begins before the end of the withdrawal period. The user acknowledges that the right of withdrawal is thereby lost when performance begins (§ 356(5) German Civil Code), as this concerns the supply of digital content not delivered on a physical medium. This consent is expressly given by submitting the order.
If the user is not satisfied with the translation result, they can request a free re-generation via the "Did we make a mistake?" feature within 30 days of delivery (up to three times per translation). This goodwill offer constitutes final supplementary performance. Beyond this, no further claim to rectification, refund, price reduction, rescission or damages exists for automated translations, to the extent permitted by law. Statutory consumer rights in case of material non-conformity remain unaffected.
The user warrants and is solely responsible that they are entitled to process and transmit the uploaded documents, including any personal data, trade secrets and copyrighted works. It is in particular forbidden to upload content that (a) is unlawful, harmful to minors, glorifies violence, is pornographic, discriminatory or incites hatred, (b) infringes third-party rights (copyright, trademark, personality rights, data protection, trade secrets), (c) contains malware, or (d) concerns special categories of personal data under Art. 9 GDPR without a legal basis. The provider may suspend the service and delete content without prior notice on reasonable suspicion. The user indemnifies the provider against all third-party claims (including reasonable legal fees) arising from a culpable breach of these obligations.
The user must be at least 18 years old or act with the consent of their legal representatives. Access credentials must be kept confidential; the user is liable for third-party use attributable to them.
The provider is liable without limitation for intent and gross negligence and for injury to life, body or health. For simple negligence, the provider is liable only for breach of material contractual obligations, limited in amount to the foreseeable damage typical for the contract at the time it was concluded. Liability for automated translation errors, for data loss (unless the user keeps customary backups), for lost profits, for consequential damages arising from the further use of the translation result and for damages resulting from official or judicial decisions based on the translation is excluded to the extent permitted by law. Liability under the German Product Liability Act remains unaffected. Towards businesses, liability is capped at the order value of the last 12 months.
The provider is released from its obligations to the extent it is prevented from performing due to force majeure or events outside its control (including outages of AI providers, payment processors, cloud infrastructure, cyberattacks, official measures). 100 % availability is not owed; the target is 99 % annual availability excluding maintenance windows.
The provider grants the user a simple, non-transferable right to use the translated PDF for the user's own purposes. Rights to the software, models, design and the "TranslatePDF AI" brand remain with the provider. The user grants the provider the rights required to perform the contract in the uploaded content, limited in time to the processing duration.
Processing of personal data is governed by our privacy policy.
German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the user's country of residence remain unaffected. Exclusive place of jurisdiction for disputes with merchants, legal entities under public law or special funds under public law is Hamburg, Germany. Should individual provisions be invalid, the remainder of the contract remains effective; the invalid clause is replaced by the statutory rule. The provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.